Saathi House aims to provide high quality services which meet your needs. We believe we achieve this most of the time: if we are not getting it right, please let us know.
In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know if for any reason you are not satisfied with your dealings with the organisation.

If you are not happy with Saathi House, please tell us.  If you are unhappy about any Saathi House’s service, please speak to the relevant staff member, Office Manager or Centre Manager.
If you are unhappy with an individual in Saathi House sometimes it is best to tell him or her directly.  If you feel this is difficult or inappropriate, then speak to the staff member, Office manager or the Centre Manager.
Often, we will be able to give you a response straight away. When the matter is more complicated, we will give you at least an initial response within 14 working days.
 
Making a written complaint
If you are not satisfied with our response or wish to raise the matter more formally, please write to the Centre Manager.  If your complaint is about the Centre Manager, please write to the Chair.
All written complaints will be logged. You will receive a written acknowledgement within 14 working days.  The aim is to investigate your complaint properly and give you a reply within 14 working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.
If after we have responded you are not satisfied, please write to the Chair who will report the matter to the next meeting of the Trustees, which will decide on any further steps to resolve the situation.
Finally, please also let us know if you are happy with Saathi House’s services.
 
Contact details
Tiffany@saathihouse.org - Centre Managers email
Mashkura@saathihouse.org - Chair Of Trustees Email

49 Bevington Road, Aston, B6 6HR - Centre Address
0121 3280013 - Centre Office telephone Number